Enhancing Work Experience for Female Frontline Employees
Frontline workers are often overlooked in diversity efforts, putting them at a disadvantage compared to office workers, according to a report by Catalyst and Accenture. Interviews with over 70 women and managers in manufacturing, retail, and hospitality revealed several issues:
- Unsuitable Work Environments: Women often have to wear ill-fitting uniforms and lack access to essential facilities like lactation rooms or bathrooms stocked with menstrual products.
- Unpredictable Schedules: Many women face long, erratic shifts and rigid schedules that don’t accommodate their caregiving needs.
The report suggests four steps companies can take to better support female frontline workers:
- Improve Physical Conditions: Involve women in workplace design discussions and provide proper training on preventing workplace harassment. Ensure uniforms fit well and provide necessary facilities like lactation rooms and stocked bathrooms.
- Flexible Scheduling: Offer fixed shifts or guaranteed weekly hours that accommodate caregiving responsibilities. This makes it easier for women to balance work and personal life.
- Clear Advancement Opportunities: Define clear career paths and opportunities for skill development, helping women plan their careers and feel valued.
- Empathetic Leadership: Train managers to lead with empathy, understanding the unique challenges female frontline workers face, creating a more supportive environment.
These steps can significantly improve the work experience for women on the front lines, helping them thrive both at work and at home.
Re-reported from the article originally published in MSN.
